FAQ'S

Frequently asked questions

Shipping Details


What are our courier charges? We us New Zealand Couriers and/or Poste Haste, whichever is more cost effective for the customer. Auckland Customers $9.00 – per 25kg or 0.2 cube for delivery service Urban Auckland wide. (1 to 2 day service) $17.00 – per 25kgor 0.2 cube for delivery service Rural Auckland wide. NOTE: If you have RD? on you address you will need a rural courier ticket. (2 – 4 day service) (From Helensville / Orewa to Waiuku / Pokeno / Clevedon) Outside of Auckland $12.50 per 15kg ($7.50 extra for 10kg excess label to a max of 25kg) (From Whangarei to Hamilton / Rotorua / Whakatana / Tauranga) Shipping and Handling All goods are packed carefully by us. Should the goods be damaged upon delivery, please contact us so that we can fix the problem. We only charge what it takes to get the product to your door. All shipping and handling charges apply to all courier and truck transport International Customers – We do not ship internationally Deliveries through our courier service is usually achieved within 2-3 business days once payment has been received into our bank account supplied at time of order. Deliveries through our truck transport in Auckland is usually achieved within 2 – 3 business days once payment has been received into our bank account supplied at time of order. Deliveries through our truck transport New Zealand wide is dependent on location and will be dispatched once payment has been received into our bank account supplied at time of order. Confirmation of delivery date will be confirmed at time of order.




Types Of Shipping


Collect from our store at 1/570 Swanson Road, Swanson. Best entry is from Airdrie Road off Swanson Road – Open Mon – Fri 9am till 5pm and Sat 9am till 3pm. Closed Sunday & Public Holidays Courier service available in Auckland and New Zealand wide Pelletised and bulk orders delivered to you via truck transport New Zealand wide




Payment Options


Payment Options & Terms Cash Internet Banking Bank Deposit Cheque (banked) before goods sent Shop Only – Eftpos, Mastercard, Visa Website – Internet Banking, Mastercard, Visa & PayPal Our Payment Terms Payment must be received before goods are to be sent via courier or collected from our store.




Back Orders


Back Orders

If there is an unexpected delay on any of the products you have ordered, you will be notified by email ASAP. We will give you an estimated date of shipping, and you also have the right to cancel or change your order to another product if you wish




Returned Products


Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@animalsupplies.co.nz

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@animalsupplies.co.nz and send your item to: 1/570 Swanson Road , Swanson , Auckland.

Shipping

To return your product, you should mail your product to: 1/570 Swanson Road , Swanson , Auckland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.




Privacy Policy


Privacy Policy

We do not disclose / sell any of your personal information given or obtained by us and take personal privacy of our customers very seriously.





SHOP HOURS

Monday to Friday 9:00am to 5:00pm

Saturday 9:00am to 3:00pm

Closed Sunday and Public Holidays.

CUSTOMER SERVICE

1/570 Swanson Rd,Ranui.

Enter from Airdrie Rd.

Ph: 09 8335211

info@animalsupplies.co.nz

 

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Lifestyle Animal & Pet Supplies. Created by Paul Crowther.

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