Frequently asked questions

Payment Options & TermsShop Only – Eftpos, Mastercard, Visa, Cash, After PayWebsite – Internet Banking, Mastercard, Visa , PayPal& After PayOur Payment TermsPayment must be received before goods are to be sent via courier or collected from our store.

ReturnsOur policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be un opened and in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.Refunds (if applicable)We do not give refunds if you have changed your mind for any reason.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@animalsupplies.co.nzSale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)We only replace items if they are defective or damaged. We do not Exchange any item if you have changed your mind for any reason.If you need to exchange it for the same item, send us an email at info@animalsupplies.co.nz and send your item to: 1/570 Swanson Road , Swanson , Auckland.ShippingTo return your product, you should mail your product to: 1/570 Swanson Road , Swanson , Auckland.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy PolicyWe do not disclose / sell any of your personal information given or obtained by us and take personal privacy of our customers very seriously.

SHOP HOURS Monday to Friday 9:00 am to 5:00 pm Saturday 9:00 am to 3:00 pm Closed Sunday and Public Holidays.

1/570 Swanson Rd,Ranui. Enter from Airdrie Rd. https://www.google.com/maps/dir//lifestyle+animal+and+pet+supplies/@-36.8643961,174.5235484,12z/data=!3m1!4b1!4m9!4m8!1m1!4e2!1m5!1m1!1s0x6d0d6a8969536c11:0xc094a2f747c64229!2m2!1d174.5935884!2d-36.8644166

Ph: 09 8335211