Question 1

Shipping Details

Accepted Answer

What are our courier charges?
We us New Zealand Couriers and/or Poste Haste, whichever is more cost effective for the customer.
Auckland Customers 
$9.00 – per 25kg or 0.2 cube for delivery service Urban Auckland wide. (1 to 2 day service)
$17.00 – per 25kgor 0.2 cube for delivery service Rural Auckland wide. NOTE: If you have RD? on you address you will need a rural courier ticket. (2 – 4 day service)
(From Helensville / Orewa to Waiuku / Pokeno / Clevedon)
Outside of Auckland
$12.50 per 15kg ($7.50 extra for 10kg excess label to a max of 25kg)
(From Whangarei to Hamilton / Rotorua / Whakatana / Tauranga)
 
Shipping and Handling
All goods are packed carefully by us. Should the goods be damaged upon delivery, please contact us so that we can fix the problem. We only charge what it takes to get the product to your door.
 
All shipping and handling charges apply to all courier and truck transport
International Customers – We do not ship internationally
Deliveries through our courier service is usually achieved within 2-3 business days once payment has been received into our bank account supplied at time of order.
Deliveries through our truck transport in Auckland is usually achieved within 2 – 3 business days once payment has been received into our bank account supplied at time of order.
Deliveries through our truck transport New Zealand wide is dependent on location and will be dispatched once payment has been received into our bank account supplied at time of order. Confirmation of delivery date will be confirmed at time of order.

Question 2

Types Of Shipping

Accepted Answer

Collect from our store at 1/570 Swanson Road, Swanson. Best entry is from Airdrie Road off Swanson Road – Open Mon – Fri 9am till 5pm and Sat 9am till 3pm. Closed Sunday & Public Holidays
Courier service available in Auckland and New Zealand wide
Pelletised and bulk orders delivered to you via truck transport New Zealand wide

Question 3

Payment Options

Accepted Answer

Payment Options & Terms
Shop Only – Eftpos, Mastercard, Visa, Cash
Website – Internet Banking, Mastercard, Visa & PayPal
Our Payment Terms
Payment must be received before goods are to be sent via courier or collected from our store.

Question 4

Back Orders

Accepted Answer

Back Orders
If there is an unexpected delay on any of the products you have ordered, you will be notified by email ASAP. We will give you an estimated date of shipping, and you also have the right to cancel or change your order to another product if you wish

Question 5

Returned Products

Accepted Answer

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
We do not give refunds if you have changed your mind for any reason.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@animalsupplies.co.nz
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not Exchange any item if you have changed your mind for any reason.
If you need to exchange it for the same item, send us an email at info@animalsupplies.co.nz and send your item to: 1/570 Swanson Road , Swanson , Auckland.
Shipping
To return your product, you should mail your product to: 1/570 Swanson Road , Swanson , Auckland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Question 6

Privacy Policy

Accepted Answer

Privacy Policy
We do not disclose / sell any of your personal information given or obtained by us and take personal privacy of our customers very seriously.

Question 7

What are your hours?

Accepted Answer

SHOP HOURS
Monday to Friday 9:00 am to 5:00 pm
Saturday 9:00 am to 3:00 pm
Closed Sunday and Public Holidays.

Question 8

What is your address?

Accepted Answer

1/570 Swanson Rd,Ranui.
Enter from Airdrie Rd.
https://www.google.com/maps/dir//lifestyle+animal+and+pet+supplies/@-36.8643961,174.5235484,12z/data=!3m1!4b1!4m9!4m8!1m1!4e2!1m5!1m1!1s0x6d0d6a8969536c11:0xc094a2f747c64229!2m2!1d174.5935884!2d-36.8644166

Question 9

What is your phone number?

Accepted Answer

Ph: 09 8335211

Lifestyle Animal & Pet Supplies

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FAQ'S

Frequently asked questions